Right Of Withdrawal
The customer has the right to withdraw from the contract, without any penalty (with the exception of the return costs, which will be at his expense) and without specifying the reason, within and no later than fourteen days. The withdrawal period expires after fourteen days from the day on which the customer acquires physical possession of the product and/or products purchased.
The date shown on the delivery note is full proof of the date of receipt. To exercise the right of withdrawal, it will be sufficient for the customer to send Digitalcolorslab any explicit communication of withdrawal via email to info@digitalcolorslab.com. The email must necessarily come from the same email address communicated by the customer when registering on the site. In this case Digitalcolorslab will immediately send the customer via email a confirmation of receipt of the withdrawal thus exercised.
Both if the product has already been delivered and if, due to the shipment already having taken place, it will be delivered to the customer after exercising the withdrawal, the customer is required to return it to Digitalcolorslab at the address: Emanuele Saracino, Via della campagna 2/2 – 40127, Bologna.
To that end
– the deadline for returning the product is fourteen days from the day of receipt of the product; the date shown on the delivery document is full proof. For the purpose of expiry of the deadline, the deadline is met if the customer sends back the product before the expiry of the fourteen days.
– the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal.
– The costs of returning the product are charged to the customer, who must send the product duly packaged and packaged; the customer must also insert the original packaging, any manuals and/or instruction booklets that were part of the original package, as well as a copy of the delivery document, inside the packing box. Digitalcolorslab will not accept returns that are damaged or with packaging that is not intact or without the above. In this case Digitalcolorslab will not make any refund and the goods will be available to the customer for a maximum time of 5 days, beyond which Digitalcolorslab will not be responsible in any way for the related custody.
If the customer exercises the right of withdrawal, Digitalcolorslab will reimburse the customer for all payments made by the same, including the delivery costs of the returned product within twenty days from the day on which it was informed of the decision to withdraw and, in any case, only after having received the return product. The refund, however, may be suspended without prior notice by Digitalcolorslab until the customer receives the returned product. The customer will be responsible for any diminished value of the product resulting from handling it other than what is necessary to establish the nature, characteristics and functioning of the product.
Need help?
Contact us at info@digitalcolorslab.com for questions regarding refunds and returns.
